Airplane Wing in Flight

Good and Bad Air Travel Experiences

I live in Denver and used to fly a large airline. During one span, that airline broke my chair 10 trips in a row. I offered to show them how to safely stow my chair, but they refused. On another occasion, when I refused to get off the airplane until my wheelchair was brought to the ramp, I was threatened with jail.

Over the past decade, I have flown Southwest, and my experiences with Southwest have been the polar opposite. Southwest is very good about allowing persons who use wheelchairs to board first. They treat people with disabilities with respect, and actually talk to the person instead of their assistant or companion. They have never broken my chair. Air travel is never easy, but Southwest has taken a lot of the stress out of it for me.

Tim Fox, CO