Black and White Airplane Wing

Mishandled Me and Chair!

I took a flight on American Airlines from Chicago to National in Washington DC. The crew member at O’Hare Airport nearly dropped me picking me up out of the access aisle chair into the bulkhead seat as he clearly was too weak to lift me over armrest which did not raise. I ended up in the seat half way in on hip rather than buttocks as a clean lift would result. My chair was seemingly placed in the belly of the cargo area on its side and damage to the joystick, armrest lock and leg rest occurred. They also failed to place the clutch back in the drive position as they are required.

Robert Arciola, IL