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Airplane in Sky

Only One Time

Of all the flights I have taken with my wife, I encountered a problem only one time. We were returning from a weeks vacation in Hawaii and on our return flight to California, on Hawaiian Air, everything seemed ok. Okay, that is until we landed and we waited for my chair to arrive at the aircraft door. Finally, it arrived. The battery case was cracked and the control box was hanging. The crew was tired and so were we. It took 15 minutes to secure the control box. No one mentioned I could fill out a form; although, I did send the airline a letter and they did not respond to it. After we got home, I had my chair checked out and they adjusted the control box and it was ok. Since then, we have flown with Southwest Air and have had no problems even though now I travel with a portable oxygen concentrator.

Mr. and Mrs. Merril Vaughan, NH